Frequently Asked Questions
Everything you need to know about shopping with Atelier Beside the Sea.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location and order size.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in their original, unused condition.
Do you ship internationally?
Yes, Atelier Beside the Sea ships to most countries worldwide. International delivery times vary by destination and typically range from 7-14 business days. Please note that customs duties may apply.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Sustainability and ethics are at the heart of our atelier. We work closely with independent artisans and suppliers who adhere to fair trade practices and prioritize eco-friendly materials.